Careers
- Home
- Careers
CAREERS
Job Openings:
Key Responsibilities:
Welcome Guests:
Greet and check-in/out guests courteously to ensure a hospitable experience.
Greet and check-in/out guests courteously to ensure a hospitable experience.
Adaptability:
Flexibly adapt to shift changes to meet business requirements.
Flexibly adapt to shift changes to meet business requirements.
Reservation Management:
Accurately manage reservations, cancellations, and modifications.
Accurately manage reservations, cancellations, and modifications.
Guest Communication:
Respond promptly to inquiries, provide information, and arrange itineraries.
Respond promptly to inquiries, provide information, and arrange itineraries.
Payment Processing:
Securely process payments and maintain precise billing records.
Securely process payments and maintain precise billing records.
Coordination:
Coordinate with housekeeping and maintenance for guest requests and issue resolution.
Coordinate with housekeeping and maintenance for guest requests and issue resolution.
Complaint Resolution:
Professionally handle guest complaints, escalating when necessary for resolution.
Professionally handle guest complaints, escalating when necessary for resolution.
Record Keeping:
Maintain accurate guest records and keep the front desk area organized.
Maintain accurate guest records and keep the front desk area organized.
Guest Registration:
Efficiently register guests, assign rooms, and manage special requests.
Efficiently register guests, assign rooms, and manage special requests.
Pre-registration Support:
Assist with pre-registration and room blocking for streamlined check-in procedures.
Assist with pre-registration and room blocking for streamlined check-in procedures.
Room Management:
Monitor and manage room availability and statuses effectively.
Monitor and manage room availability and statuses effectively.
Sales Focus:
Utilize sales-oriented approaches to promote hotel services and enhance guest experiences.
Utilize sales-oriented approaches to promote hotel services and enhance guest experiences.
Knowledge:
Possess comprehensive knowledge of hotel facilities, services, and local attractions.
Possess comprehensive knowledge of hotel facilities, services, and local attractions.
Room Status Coordination:
Coordinate room status updates with housekeeping, ensuring smooth check-in/out processes.
Coordinate room status updates with housekeeping, ensuring smooth check-in/out processes.
Reservation Handling:
Manage reservations proficiently, including same-day bookings and cancellations.
Manage reservations proficiently, including same-day bookings and cancellations.
Security Oversight:
Ensure security of guest room keys and oversee safe deposit box access.
Ensure security of guest room keys and oversee safe deposit box access.
Equipment Proficiency:
Operate front office equipment such as computers and phones proficiently.
Operate front office equipment such as computers and phones proficiently.
Check-out Assistance:
Facilitate guest check-out processes accurately and provide necessary assistance.
Facilitate guest check-out processes accurately and provide necessary assistance.
Cashier Duties:
Perform cashier duties, including posting charges and processing payments.
Perform cashier duties, including posting charges and processing payments.
Collaboration:
Collaborate with housekeeping to maintain up-to-date room status reports and manage maintenance requests.
Collaborate with housekeeping to maintain up-to-date room status reports and manage maintenance requests.
Telephone Etiquette:
Use proper telephone etiquette when handling incoming calls and assisting guests.
Use proper telephone etiquette when handling incoming calls and assisting guests.
Communication:
Effectively communicate guest messages, mail, and hotel services both to guests, and other departments within the organization.
Effectively communicate guest messages, mail, and hotel services both to guests, and other departments within the organization.
Daily Updates:
Stay informed about daily activities and meetings through pass-on logs and bulletin board updates.
Stay informed about daily activities and meetings through pass-on logs and bulletin board updates.
Incident Reporting:
Promptly report incidents or guest requests to management for appropriate action.
Promptly report incidents or guest requests to management for appropriate action.
Safety Procedures:
Adhere to safety and emergency procedures to ensure guest and staff safety.
Adhere to safety and emergency procedures to ensure guest and staff safety.
Qualifications:
Bachelor’s in Hotel Management from a recognized institute
Preferably with working experience in the hospitality industry
Proficiency in English and Hindi (both written and spoken)
Basic computer skills, including familiarity with MS Office and hotel management software
Excellent communication and interpersonal skills
Strong customer service orientation
High attention to detail, strong organizational skills, and a positive team player attitude.
Ability to handle multiple tasks and work under pressure
Willingness to work flexible hours and rotational shifts as required.
Apply:
Interested Applicants fitting the above qualifications and requirements may send in their applications via e-mail to
hr@umedbhawankotah.com with the subject marked as Application: FO Associate, with the following documents:-
1. Resume (Fully Updated),
2. Current / latest pay slip,
3. Notice Period Details.
1. Resume (Fully Updated),
2. Current / latest pay slip,
3. Notice Period Details.
Shortlisted candidates will be contacted to schedule interviews.
Key Responsibilities:
Guest Service:
Ensure guests receive the highest level of personalized service. Address and resolve guest complaints or issues promptly, escalating to the Head of Department (HOD) when necessary, and follow up to ensure guest satisfaction.
Ensure guests receive the highest level of personalized service. Address and resolve guest complaints or issues promptly, escalating to the Head of Department (HOD) when necessary, and follow up to ensure guest satisfaction.
Room Management:
Oversee room allocations and updates. Ensure that special guest requests are met and maintain regular contact with guests to ensure a pleasant stay.
Oversee room allocations and updates. Ensure that special guest requests are met and maintain regular contact with guests to ensure a pleasant stay.
Operational Oversight:
Supervise daily front office operations, including check-ins, check-outs, and reservations. Ensure smooth coordination with other departments.
Supervise daily front office operations, including check-ins, check-outs, and reservations. Ensure smooth coordination with other departments.
Staff Supervision:
Train, mentor, and manage front office staff. Ensure all team members adhere to hotel standards and policies.
Train, mentor, and manage front office staff. Ensure all team members adhere to hotel standards and policies.
System Proficiency:
Utilize hotel management software to manage bookings and reservations. Ensure all data is accurately entered and updated.
Utilize hotel management software to manage bookings and reservations. Ensure all data is accurately entered and updated.
Market Awareness:
Stay informed about market trends, competition, and positioning. Implement strategies to maintain a competitive edge.
Stay informed about market trends, competition, and positioning. Implement strategies to maintain a competitive edge.
Reporting:
Prepare and present regular reports on front office activities, guest feedback, and occupancy rates to the HOD.
Prepare and present regular reports on front office activities, guest feedback, and occupancy rates to the HOD.
General Duties:
Maintain high standards of grooming and hygiene. Build strong working relationships with colleagues and other departments. Be willing to take on additional assignments as required.
Maintain high standards of grooming and hygiene. Build strong working relationships with colleagues and other departments. Be willing to take on additional assignments as required.
Ensure Booking Process Compliance:
Ensure that the process for booking guests is followed accurately and consistently by all team members.
Ensure that the process for booking guests is followed accurately and consistently by all team members.
System Improvement Suggestions:
Make suggestions on how best to improve the booking system or other operational systems to streamline processes and enhance efficiency.
Make suggestions on how best to improve the booking system or other operational systems to streamline processes and enhance efficiency.
Strategy Implementation:
Implement and develop plans and strategies to ensure that all team members work consistently and follow established procedures.
Implement and develop plans and strategies to ensure that all team members work consistently and follow established procedures.
Performance Review Plans:
Develop performance review plans for the reception team to reward excellent work and address any team issues or areas for improvement.
Develop performance review plans for the reception team to reward excellent work and address any team issues or areas for improvement.
Performance Reporting:
Provide detailed reports to HOD on the performance and efficiency of the reception desk.
Provide detailed reports to HOD on the performance and efficiency of the reception desk.
Desk Coverage:
Provide cover when required to ensure the reception desk is manned at all times, maintaining seamless operations.
Provide cover when required to ensure the reception desk is manned at all times, maintaining seamless operations.
Master Key Security:
Hold the master key for all rooms in the hotel and ensure it is kept secure and not given out to unauthorized persons.
Hold the master key for all rooms in the hotel and ensure it is kept secure and not given out to unauthorized persons.
Reservation Handling:
Take reservations over the phone or via the online booking system, ensuring accuracy and efficiency.
Take reservations over the phone or via the online booking system, ensuring accuracy and efficiency.
Health and Safety Training:
Ensure that all team members are appropriately trained on health and safety protocols and follow them within their working environment.
Ensure that all team members are appropriately trained on health and safety protocols and follow them within their working environment.
Quality Assurance:
Ensure the quality of work performed by the reception team is consistent and meets the hotel’s expectations and standards.
Ensure the quality of work performed by the reception team is consistent and meets the hotel’s expectations and standards.
Prerequisites:
Bachelor’s or Master’s Degree in Hotel Management from a recognized institute
Minimum of 2 years of experience in hotel management, preferably in a supervisory role
Proficiency in English and Hindi (both written and spoken)
Strong computer skills, including proficiency in MS Office and hotel management software
Excellent guest management, hospitality skills, telephone etiquette, problem-solving abilities
Strong leadership and team management abilities
Ability to work effectively under pressure and handle multiple tasks
Willingness to work flexible hours and rotational shifts as required.
Apply:
Interested Applicants fitting the above qualifications and requirements may send in their applications via e-mail to
hr@umedbhawankotah.com with the subject marked as Application: FO Supervisor, with the following documents:-
1. Resume (Fully Updated),
2. Current / latest pay slip,
3. Notice Period Details.
1. Resume (Fully Updated),
2. Current / latest pay slip,
3. Notice Period Details.
Shortlisted candidates will be contacted to schedule interviews.
- Information Technology Engineer / Technician
- Front Office Supervisor / Asst. Supervisor
- Sales & Marketing
- Security Supervisor
- F&B Steward
- Barman / Mixologist (F&B)
- Housekeeping Associate / Room Attendant
- Horticulture Associate (Gardener)
To apply for an opening at Umed Bhawan Palace, Kotah please email your resume to
hr@umedbhawanpalace.com
or Call us on
+91 925100 5624
or WhatsApp us at +91 925100 5624 +91 925100 5624
00
Room & Suites
00
F&B Outlets
00
Interior Halls
00
Large Exterior Lawn